We understand with implementing new and innovative technology it requires changes to existing customer service and sale processes. Our team has been critical in the development of process changes, training materials development and train the trainer sessions for leading companies globally. Whether you don’t have the resources to do it internally or you just need the thought leadership to get it executed, we’re here to help. We know the success in new technology implementation always has a high dependency on effective people, process and communications.
- Development of strategy, planning, communication and execution.
- Development of huddles and work sessions.
- Evaluation of current materials and changes due to video chat technology to processes and customer experience.
- Conduct train the trainer and end user training sessions.
- Creation and distribution of materials.