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Home Services Needs to “Nail” Tech Innovation

The home services industry in the US was $400B in 2016 (some estimate it’s $800B), that’s an increase of 22% since 2011 and rising.  The home service big box retailers only make up 47.2% of that

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Can Cable Customer Service Hate Turn Into Love?

Consumers’ expect more from the cable customer service experience, can the cable providers use innovative technology to increase the experience? The largest cable providers are amongst the most hated companies in America year after year.  The sad

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Banking Customer Experience Screams for Mobile Video Innovation

I was one of those rare kids that saved majority of my money when I was a kid. Don’t get me wrong, I like to spend it too. As a kid, I got my first paying

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Executive Innovation: Evolution of Customer Experience & Sales

Are you an Executive in Customer Service or Sales? Want to be on our Executive Innovation podcast? One Touch Brands brings you real executive conversations and topics about the evolution of customer service, sales and

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