Archives for February, 2017

Can Cable Customer Service Hate Turn Into Love?

Consumers’ expect more from the cable customer service experience, can the cable providers use innovative technology to increase the experience? The largest cable providers are amongst the most hated companies in America year after year.  The sad


Banking Customer Experience Screams for Video Chat Innovation

I was one of those rare kids that saved majority of my money when I was a kid. Don’t get me wrong, I like to spend it too. As a kid, I got my first paying